Server (Italia)

at  River Cree Resort Casino

Overview:
A structured Server role is critical to serve prepared foods and drinks to guests in the restaurant or casino. The server will typically spend the most time with guests during their stay at the restaurant.
Reporting to the Italia Manager, the Server will be responsible to collect food and drink orders from guests. This will include collecting special dining requests they may have. They will also assist guests to choose selections they would enjoy and answer questions regarding allergy alerts. He/she will bill and collect cash after meals from guests.

Responsibilities:

• Prepare tables or counters for meals.
• Stock the service area with supplies (e.g. coffee, glassware).
• Greet customers, present menus and/or help customers to select menu items.
• Inform customers about daily specials.
• Record orders and place them with the kitchen and bar.
• Pick up and serve orders.
• Check that customers are enjoying their meals and correct any problems.
• Suggest and serve desserts and beverages.
• Clean and re-set tables.
• Tabulate and present bills for payment.
• Server may be required to work in other food and beverage departments from time to time as determined by management
• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
• All other duties as assigned

Qualifications:

• 3+ years’ experience in a dining establishment
• AGLC – Proserve/Protect preferred
• Mathematic Skills: Basic math may be needed to verify cash receipts.
• Customer Service Skills: Servers need proper customer service skills as they have a lot of interaction with guests and must deal with a number of special requests.
• Physical Coordination: The server must have the ability to move food trays effectively across the restaurant floor. Trays loaded with food may be as heavy as 15lbs.
• Communication Skills: Reading, writing, speaking, and listening are important for the server to communicate effectively to guests, kitchen staff, and food and beverage helpers.
• Able to work as a part of a team.
• Able to work with little supervision.
• Ability to work calmly under pressure.
• Enthusiastic and outgoing, positive and upbeat
• Good organization and multi-tasking skills
• Pleasant and accommodating, willing to go the extra mile
• Sincere desire to please
• Sense of urgency and work ethic
• Calm and organized demeanor
• High level of self confidence
• Believes selling is a service
• Believes work can be fun
• Team oriented
• Admits what they don’t know and will ask for help
• Appearance standard
• Remains calm under pressure
• Organization and planning
• Has experience in food handling, cash handling, customer service, and/or serving.

The schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.

• Prepare tables or counters for meals.
• Stock the service area with supplies (e.g. coffee, glassware).
• Greet customers, present menus and/or help customers to select menu items.
• Inform customers about daily specials.
• Record orders and place them with the kitchen and bar.
• Pick up and serve orders.
• Check that customers are enjoying their meals and correct any problems.
• Suggest and serve desserts and beverages.
• Clean and re-set tables.
• Tabulate and present bills for payment.
• Server may be required to work in other food and beverage departments from time to time as determined by management
• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
• All other duties as assigne