Service Admin Coordinator, Front Desk

at  Levitt Safety

If you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you! We are proud to have been named a Canada’s Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to work!
Job Summary
We seek a Service Admin Coordinator with excellent customer support skills to join our Fort McMurray branch. As the first point of contact at the front desk, you will play a vital role in representing our company. Reporting to the Service Administration Supervisor, the ideal candidate will be quick-thinking, highly organized, possess exceptional interpersonal skills, and have a strong comfort level with technology.
Your responsibilities will encompass a wide range of administrative tasks, including scheduling, managing purchase orders, handling warehouse transfers, ordering parts and materials, billing and invoicing, and assisting with quotes—primarily within the Fire & Life Safety Equipment, Vehicle Suppression, and Instrumentation divisions. Additionally, you will manage front office duties, such as ordering and inventory of stationery and coffee supplies, greeting customers, and coordinating the pick-up and drop-off of service items.
This position will also provide support for other administrative functions as needed.
Main Responsibilities

Job Requirements

• Minimum of 2 years’ experience in Service Administration/Customer Service
• Computer/technology savvy
• Detail oriented with the ability to stay on task and work with a sense of urgency
• Must have excellent organizational skills with the ability to multitask supported by good admin skills and document control
• Excellent customer service skills and telephone manner
• Ability to work under pressure, handle urgent calls and meet deadlines
• An exceptional willingness to learn and a can-do positive attitude will help “Keep Things Fun” on the tea

• Answering incoming calls and direct phone calls
• Assisting with purchase orders, warehouse transfers and ordering of parts
• Data entry, invoicing, scanning and filing of all documentation
• Providing quotes when required
• Communicating with warehouse technicians regarding service orders
• Providing summaries/contract requirements
• Other duties as assigned

Job Requirements

• Minimum of 2 years’ experience in Service Administration/Customer Service
• Computer/technology savvy
• Detail oriented with the ability to stay on task and work with a sense of urgency
• Must have excellent organizational skills with the ability to multitask supported by good admin skills and document control
• Excellent customer service skills and telephone manner
• Ability to work under pressure, handle urgent calls and meet deadlines
• An exceptional willingness to learn and a can-do positive attitude will help “Keep Things Fun” on the team