Service Administration Manager

at  City Facilities Management UK

Vacancy Salary£29,000.00
Vacancy LocationGlasgow Office
This is a {advertised permanent / temporary}, {advertised full time / part time} vacancy that will close in 6 days at 23:59 GMT.

PRINCIPLE ACCOUNTABILITIES:

• Proactively monitor and manage KPI and SLA performance within the team so that any issues are identified, challenged and resolved and report back on areas of focus to account and senior support managers
• Create departmental objectives in line with business needs
• Develop team and maximise opportunities for succession planning and role advancement
• Lead on all recruitment within the team along with managing any disciplinary or grievance issues
• Experience in creation of SOP’s and training matrices
• Hold weekly/monthly meetings with key account managers to discuss targets and report back on teams performance
• Hold weekly/monthly meetings with SSSM to report on team targets and efficiencies
• Ensure all processes are consistently reviewed to ensure operational excellence across the business
• Able to deliver presentations and lead meetings with both internal and external teams/stakeholders
• Ensure effective CAFM management system usage and look for new ways of working and opportunities to enhance the service desk offering

Please refer the Job description for details