Service Administrative Assistant
at Demant
Brookfield, WI 53005, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 31 Oct, 2024 | Not Specified | 31 Jul, 2024 | N/A | Salesforce,Management Skills,Communication Skills,Customer Service Skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Overview:
The Service Administrative Assistant is responsible for managing installed equipment repairs and calibrations and plays a crucial role in fostering effective communication with both internal and external stakeholders, delivering top-notch customer service, and providing invaluable support to e3 Customers, the e3 Sales Team, and their e3 Service colleagues.
Responsibilities:
- Schedule customers for calibration appointments, installations, routine service, and emergency repairs.
- Partner with Sales Admin to support the customer.
- Provide technicians with pertinent information related to service calls.
- Responsible for confirming technician appointments.
- Order parts as required; ensure purchase orders (POs) are provided to appropriate stakeholders.
- Review and submit all service calls for invoicing, ensuring POs when needed, no pricing errors and the job does/does not require any follow up appointments.
- Schedule, coordinate, and track all in-house and manufacturer repairs.
- Maintain customer database, including updates to addresses, phone numbers, email addresses, and contact names and email addresses.
- Maintain files; ensuring all service paperwork is filed correctly and accessible as needed.
- Maintain updated and accurate price lists to ensure all parts and service are quoted/billed correctly.
- Serve as local office contact for receiving and shipping of parts.
- Support new prospect/customer initiatives.
- All other duties as assigned.
Qualifications:
- Team player with a positive attitude.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to prioritize tasks and to delegate them when appropriate.
- Strong analytical and problem-solving skills.
- Ability to function well in a high-paced and at times stressful environment.
- Ability to foster a collaborative and efficient work environment.
- Proficient with Microsoft Office Suite or related software.
- Knowledge of Salesforce and Navision or other ERP system.
EDUCATION AND EXPERIENCE:
- Must be at least 18 years of age.
- High school diploma or equivalent.
- At least one-year related administration experience required.
- Previous customer service experience
PHYSICAL REQUIREMENTS:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 25 pounds at times.
LI-BL1
e3
Responsibilities:
- Schedule customers for calibration appointments, installations, routine service, and emergency repairs.
- Partner with Sales Admin to support the customer.
- Provide technicians with pertinent information related to service calls.
- Responsible for confirming technician appointments.
- Order parts as required; ensure purchase orders (POs) are provided to appropriate stakeholders.
- Review and submit all service calls for invoicing, ensuring POs when needed, no pricing errors and the job does/does not require any follow up appointments.
- Schedule, coordinate, and track all in-house and manufacturer repairs.
- Maintain customer database, including updates to addresses, phone numbers, email addresses, and contact names and email addresses.
- Maintain files; ensuring all service paperwork is filed correctly and accessible as needed.
- Maintain updated and accurate price lists to ensure all parts and service are quoted/billed correctly.
- Serve as local office contact for receiving and shipping of parts.
- Support new prospect/customer initiatives.
- All other duties as assigned
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Diploma
Proficient
1
Brookfield, WI 53005, USA