Service Administrator

at  Briggs Equipment

Role: Service Administrator
Location: Dublin
Salary: Competitive
Contract: Permanent
Galway Plant and Tool Hire (GPT) is a one of Ireland’s largest and most successful plant and commercial vehicle hire specialists. We have 8 branches nationwide, serving the needs of both public and private sector customers.
GPT is part of The Briggs Equipment Group, a leading provider of asset management and maintenance solutions across Ireland and the UK. We currently have a new position based in our Dublin branch as a Service Adminstrator/Advisor.

IN THIS ROLE YOU WILL BE:

• Providing a high level of customer service through efficient control of our Engineers carrying out repairs and maintenance on vehicle and plant equipment.
• Working with the Service Manager on all aspects of invoicing, call handling and timesheet consolidation.
• Answering the telephone and directing calls to the correct team member/department
• Ensuring machines are serviced before going out on hire.
• Working collaboratively with team members within the service team and other departments.
• Liaising with customers keeping them updated on progress of work.
• Supporting the depot with day-to-day administrative tasks
• Developing and maintaining an effective filing system.

WHAT WILL HELP YOU TO EXCEL IN THIS ROLE:

• Previous experience within a fast-paced service or administration team
• Excellent IT and communication skills
• Strong team player
• Accuracy and good attention to detail