Service Administrator

at  Komatsu

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.
The Opportunity: We are currently seeking a Service Administrator at our Mudgee branch to provide system, administrative and clerical support to the branch including payroll, HSE and service invoice processing; customer service support and general administrative duties.

• Monitor branch KPI’s and recommend improvements as required
• Detailed and high-quality records kept. To collate and enter data onto systems in a timely and accurate manner.
• Answer customer queries and complaints concerning invoicing or account problems.
• System and procedural training as required. Regularly monitor performance gaps and recommend training and cross skilling of staff as required to suit branch needs.
• Be aware of and maintain data within and promote Komatsu HSE portals & Safe Starts along with Workplace Health and Safety policies.
• Processing of sub-contract purchase orders.
• Follow up outstanding purchase orders with customers and suppliers and process as required.
• Processing of sub-contract purchase orders for branch service jobs and parts.
• Coordinate & assist with the submission of successful Warranty and Field Campaign claims to the warranty department.
• Weekly monitoring to maintain outstanding WIP jobs to less 30 Days and meet 5 day invoicing requirement.
• Coordinate and organise employee work rosters and planning/scheduling labour availabilities for jobs to be completed
• Organising and preparing employee inductions/renewals and medicals
• Maintain employee annual leave dates
• Ordering of employee PPE, office supplies, branch maintenance, employee amenities supplies & merchandise as directed by manager and in conjunction with Branch/National processes.
• Assist travel requirements for service department staff in conjunction with Branch/National processes.
• Maintaining and grow relationships with customers both internal and external ensuring a professional manner is maintained at all times providing exceptional customer service
  Role Located: Mudgee