Service Administrator - North Island

at  Avis Budget Group

We’re looking for the very best talent to join us, and in return we offer a fast-paced and collaborative working environment, where we’re committed to fostering innovation and putting the customer at the heart of everything we do.
If you have exceptional administrative skills with a passion for cars? We have the role for you!

ABOUT US

We don’t just rent cars. We’re changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we’re leading the way for the global mobility industry.
Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
Auckland
Auckland
New Zealan

Based at the Auckland Airport you will support the North Island Service Manager with all administrative tasks in relation to the maintenance and damage of the fleet across all brands throughout the Pacific.
You will be expected to work efficiently, effectively, and professionally in a team environment to maintain a culture of service excellence and accomplishing organisational goals under limited supervision.

Key responsibilities will include but are not limited to:

• Answering phone enquiries and providing breakdown assistance when necessary
• Processing accident reports and quotes in applicable internal systems
• Raise, maintain, and receipt Purchase Orders
• Ordering parts where applicable
• Processing invoices for payment in applicable internal systems
• Liaising with vehicle repairers on quotes and invoices where applicable
• Liaising with internal and external customers in relation to accident damage
• Attending company/manufacturer training as necessary
• Supporting other local Managers with administrative tasks where required
• Adhering to Company Quality Assurance and Guidelines
• Conducting work in a safe manner, complying with Occupational Safety, Health & Environmental policies, procedures and being familiar with emergency evacuation procedures to eliminate or minimise workplace health and safety risks. This includes the reporting of all accidents, near accidents and hazards.
• Having an in-depth knowledge of ABG Systems and an understanding of the current policies and procedures.

Required skills and qualities.

To be successful in this position you will:

• Previous experience in an administration role with previous experience within the Car Rental/Automotive industry being advantageous.
• Intermediate to advanced level Microsoft Office – Word, Excel and Outlook.
• Excellent communication (verbal and written) and customer service skills.
• First-rate interpersonal skills with a positive and enthusiastic approach to work.
• Able to demonstrate flexibility and adaptability in a constantly changing environment.
• Proactive approach with high-level problem-solving skills and attention to detail
• Full driver’s licence