Service Advisor - 4 Day Week

at  Ocean Group

SERVICE ADVISOR - 4 DAY WEEK

Ocean BMW Plymouth are looking for a Service Advisor to join its high performing team. If you have a passion to deliver exceptional customer experience, then this is a great opportunity to develop your career with one of the worlds admired brands in the automotive industry.

YOUR ROLE

As a Service Advisor, you will be the main contact for the customer from initial meeting to finalising the invoice on completion and handing the vehicle back to the customer. You will be responsible for consulting with the customer about the work to be undertaken on their vehicle and keeping them informed of the progress and professionally resolving any issues that may arise, managing customer and business expectations.

THE MAIN DUTIES OF THE ROLE INCLUDE:

• Create and maintain a customer centric environment to guarantee all customers are welcomed and looked after professionally in line with our high standards..
• Updating the customer regarding their vehicle repairs and any additional work required, whilst providing excellent customer service with regular communication and updates.
• Maintaining knowledge of our aftersales products and services.
• Monitor and ensure that the completion of all service and repair paperwork is completed promptly, ensuring customer satisfaction.
• Work directly with a team of technicians allocating jobs according to time and ability whilst ensuring the highest levels of service.
• Ensure customer vehicles are handled with care whilst in the responsibility of the Service Workshop and that all cars are cleaned and valeted ready for handover to customer.