Service Advisor

at  AlFuttaim

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

REQUIRED SKILLS TO BE SUCCESSFUL

• Diploma or Bachelor in Automotive / Mechanical Engineering
• 3 to 5 years overall experience with automotive dealership
• 3 years experience as a Service Advisor preferably in Buses/Commercial Vehicles
• Working knowledge of MS Office, customer handling and good communication skills

OVERVIEW OF THE ROLE

We are seeking a dynamic individual to join our team as a Service Advisor. In this role, you’ll play a crucial part in ensuring customer satisfaction by overseeing the entire service process, from initial inquiry to vehicle delivery.

WHAT YOU WILL DO

• Customer Engagement: Welcome customers with a warm smile and prompt attention, creating a positive first impression.
• Effective Communication: Utilize open-ended questions to understand customer needs thoroughly and accurately record their requests without delay.
• Diagnostic Excellence: Collect accurate information of complaints from customers to facilitate quick resolutions in the workshop, demonstrating empathy and clarity in addressing concerns.
• Administrative Efficiency: Prepare job cards and ensure adequate documentation of repair orders, maintaining a seamless flow of business processes.
• Timely Coordination: Collaborate with workshop personnel to manage repair timelines effectively, providing transparent updates to customers and obtaining approvals for additional repairs when necessary.
• Quality Assurance: Verify invoice accuracy and adherence to agreed-upon work performed, ensuring alignment with customer expectations.
• Customer Satisfaction: Inform customers promptly upon service completion, providing clear explanations of work performed and associated invoices, and guiding them through the payment process.
• Personalized Service: Deliver vehicles in person, offering a final opportunity to address any questions or concerns and ensuring a smooth handover.

WHAT EQUIPS YOU FOR THE ROLE

• Automotive Expertise: Demonstrated understanding of automotive industry, with a focus on buses or commercial vehicles
• Technical Proficiency: Working knowledge of MS Office and ERP systems, coupled with the ability to comprehend technical root causes of vehicle issues
• Customer-Centric Approach: Exceptional customer handling skills with a commitment to delivering high standards of service
• Effective Communication: Strong verbal and written communication skills, facilitating clear and concise interactions with both customers and internal stakeholders
• Problem-Solving Ability: Logical thinking skills to analyze and resolve customer concerns efficiently, ensuring maximum satisfaction