Service Advisor
at AlFuttaim
Dubai, دبي, United Arab Emirates -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 14 Oct, 2024 | Not Specified | 16 Jul, 2024 | 3 year(s) or above | Customer Service | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
REQUIRED SKILLS TO BE SUCCESSFUL
- Minimum of 3 to 5 years’ experience as a Service Advisor in an automotive dealership.
- Technical knowledge provides up-to-date technical information in response to customer inquiries.
- Excellent customer service, willing to go the extra mile.
- Strong English communications skills, Arabic speaker an added advantage!
Responsibilities:
OVERVIEW OF THE ROLE
We are currently seeking skilled and results-oriented Service Advisor to join our Lexus team in Dubai – Al Badia. Service Advisors play a crucial role as the primary point of contact for customers in the Workshop. They are entrusted with building the image of the Service Department, conveying a sense of trust and confidence to customers.
WHAT YOU WILL DO
- Ask Question and record customer requests without delay
- Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
- Empathize and clarify customer requests.
- Check workshop situation and promise delivery time.
- Check and ensure accordance of invoice and work performed.
- Inform customer after work completion and agree pick up time.
- Clear explanation of the job done and invoice and guide to the cashier.
- Promotion of value added services
- Resolution of Customer concerns at the earliest time and ensures satisfaction.
WHAT EQUIPS YOU FOR THE ROLE
- Diploma or Degree in Technical school / Certificate/ Diploma in Automobile / Mechanical Engineering
- Minimum of 3 to 5 years’ experience in the automotive industry or similar role.A broad based knowledge to service as a reliable consultant is essential for this role.
REQUIREMENT SUMMARY
Min:3.0Max:5.0 year(s)
Marketing/Advertising/Sales
Sales / BD
Sales
Graduate
Proficient
1
Dubai, United Arab Emirates