Service Advisor

at  AlFuttaim

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

REQUIRED SKILLS TO BE SUCCESSFUL:

• Must have broad based knowledge to service as a reliable consultant and be able to provide up-to-date technical information in response to customer inquiries
• Proper operation, maintenance and care of vehicle
• Ability to identify problem areas and identify its cure
• Must be able to follow global automotive workshop instructions and procedures

OVERVIEW OF THE ROLE:

Ensure courteous and professional handling of the customer during the latter’s visit to Bodyshop and prepare estimates that ensure Customer Retention and Profitability.

WHAT YOU WILL DO:

• Execute assigned jobs according to established work standards, specifications and required time
• Maintain the discipline of the service establishment, safe and clean reception area through strict adherence of company rules, regulations and procedures
• Keep up with new technology, work procedures, time standards and relevant technical know-how to maintain or improve work productivity and quality.
• Meet & greet the customer as per Standards & advises customer on necessary repairs and maintenance to formulate the best service plan for their budget and needs
• Provides cost estimate to customers if required & answer question posed by customers
• Explain terms & conditions of Estimate/Repair to customer.
• Prepare work order & after approval assigns technician to perform vehicle body repair for specific damage type
• Maintains electronic and/or paper records of completed service work.
• Inspects work completed by Technicians before delivering vehicle to customer
• Explains the work completed and makes suggestion for future maintenance & provides billing statements and explains billing details to customer

WHAT EQUIPS YOU FOR THE ROLE:

• Technical school / Certificate/ Diploma in Automobile / Mechanical Eng.
• Minimum 3 years of experience in a reputed automotive workshop in similar role.
• Knowledge of Body parts and general mechanical components of repair of Body & Paint