Service Advisor Apprentice

at  Inchcape

Swindon SN5 7XB, , United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate30 Jan, 2025GBP 14902 Annual30 Oct, 2024N/AEnglishNoNo
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Description:

QUALIFICATIONS RECEIVED

On successful completion of this 16 months programme you will receive the following:
Level 2 Customer Service Practitioner Standard
BMW specific certifications

HELPFUL SKILLS AND QUALIFICATIONS

Don’t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you.

  • Punctual and being great at timekeeping
  • Ability to work well under pressure
  • Great team player and communication skills
  • Drive to exceed targets
  • GCSE (or equivalent) in Math’s, English and Science

Responsibilities:

The service department is a key area of our business which is vital to our success. As one of our Service Advisor apprentices, you would play a key role in maximising our customers experience which in turn, will encourage their continued loyalty.
This is a varied role where you will work with all departments, bringing a friendly and energetic approach to your daily work.

Every day is different within our Service Department, so you will have a varied role. Some of the day-to-day duties include:

  • Customer service: Arranging bookings and appointments, interacting with customers face-to-face and on the phone. You will need to positively engage our customers during the time their vehicle is with us.
  • Administration: Completing relevant paperwork for customer service and centre records. You’ll also need to prepare invoices and process warranty claims – don’t worry, we’ll train you on all of these!
  • Working in a team: Working with all relevant departments including workshop and management to deliver an amazing customer experience
  • Upselling: Promoting the sale of accessories and service plans – again, we’ll teach you how to do this.

We can teach you all of the points above, but ultimately, we’re looking for an enthusiastic, hardworking individual to join our team and embark on an exciting career. You’ll have excellent earning and progression opportunities available to you upon completing your apprenticeship – a fully qualified service advisor!


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Outsourcing/Offshoring

Sales / BD

Customer Service

Graduate

Proficient

1

Swindon SN5 7XB, United Kingdom