Service Advisor

at  Chiswick Honda London W4 5YT

Chiswick Honda - London, W4 5YT
Chiswick - Service
Full time
Permanent
Salary: OTE £37,500 per annum
Hours: 47.25 hours per week, Monday to Saturday on a rota basis
Location: Chiswick Honda, 4 Power Road, Chiswick, London W4 5YT

A BIT ABOUT US:

Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry.
We have a rich history of growth, development, and a commitment to excellence. We have been a leading automotive group in Letchworth for 35 years.
We’ve cultivated a culture of innovation, service, and dedication to our customers.
Norton Way Group spans 9 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent a diverse range of leading automotive brands.
Our success is a testament to the efforts of our dedicated teams, now numbering over 400 staff.
Together, we drive success, celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.

WHAT WE NEED FROM YOU:

• Full manual driving licence is required
• Previous experience working within an automotive service department
• A good listener, patient, with outstanding communication skills
• Must be computer literate with knowledge of MS Office packages
• Be committed, dedicated, able to work independently, multitask, and achieve deadlines
  Our commitment to excellence has been recognised by prestigious accolades, including the Great Place to Work awards consecutively; in 2022 and 2023.
  In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and supportive environment.
  Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023.
  Join us on a journey where success is celebrated and built upon a foundation of inclusivity, well-being, and exceptional leadership.

• Service Advisors arrange for customers’ vehicles to be booked in for services of repairs
• Assist in the planning of the workshop, and liaise with internal departments including parts and the workshop, whilst being able to understand the instructions provided to complete works/ Job cards
• Record work completed, contact customers if additional work is required, check vehicles coming through the service department
• Keep our customers updated at every stage on the progress of their vehicle, and ensure we meet the customer lead timescales.