Service Advisor

at  Cordwallis Group

Job Advert
Cordwallis Group are a family business and that is just one of the things that sets us apart from other commercial dealerships!
We are seeking a professional and experienced Service Advisor to join our Heathrow VW Commercial Service Team. Ideally you will have some VW Service experience, not necessarily within commercial vehicles but we also invite applications from Service Advisors within other areas of the automotive industry.
You will work Monday to Friday - 40 hours per week from 8.00am – 5.00pm (one hour unpaid lunch break) and 1 in 3 Saturdays 7.00am to 12 Noon paid at 1 ½ in addition to your salary.
Bonus is paid quarterly upon reaching pre-set targets.
The importance within this role is the detail. You will support our Technical Service Advisors with jobcard preparation, history checking, pre-calls, post visit calls to name a few tasks as well as supporting the day to day running of the department as below.

Responsibilities:

• Understand and adhere to Service Core Process as set by the Brand and Company
• To carry out a robust job preparation process; focusing on the detail to ensure all customer vehicle issues and information are captured and followed up
• Inform customer of outstanding campaigns and arrange for work to be completed
• Clarify for the customer and workshop the basis for the repair – Retail / Fleet / Warranty
• Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers.
• To promote additional workshop services/repairs where applicable
• Fully engage in the sale of Service / All-in Plans
• Deal with customer needs over the phone and face-to-face with a professional and friendly approach
• Work in Progress (WIP) control for the dept
• To cost the work completed and raise invoices
• Accept and process all walk-in bookings
• Provide customers with timely updates of vehicle progression through the workshop, monitor expected completion times and advising of any unexpected delays
• To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
• To maintain invoice filing in an accurate, timely and efficient manner
• To ensure parts are ordered/requisitioned once relevant authority is received
• To ensure customer reception area is maintained to a high professional standard at all times
• To order/ arrange sub-contract work
• Build rapport with all staff and customers
• To ensure up to date knowledge and training on all franchise requirements
• To undertake such other tasks as may reasonably be required
• To enhance the image and reputation of the company whilst supporting its commercial interests
• To comply with good health and safety practice, all statutory requirements, company policies and standard procedures

The perfect candidate will have:

• Excellent attention to detail.
• Excellent communication skills with customers and colleagues.
• Excellent customer service skills
• Excellent interpersonal, verbal and written communications skills.
• Proven organisational and administration skills.
• Proactive approach to work
• Able to work to deadlines
• Problem solving skills
• Technical knowledge
• Analytical skills including working with statistical and costing information
• Ability to work in a fast pace environment and multitask
• Work on own initiative and as a team player.

Working for Cordwallis is not just about the job - it’s about you too. This is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a statutory pension scheme, complementary life insurance, accident cover scheme, holiday loyalty scheme, the opportunity to purchase additional holiday, cycle to work and the opportunity to develop your career up-to director level if that’s your ambition.
Cordwallis is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; RESPECT, EXCELLENCE (People, teams, development), INTEGRITY (open, transparent, supportive) and FUN in terms of recognition for performing above and beyond and celebrate success in all we do.
If you feel you have the skills and expertise for this challenging role then please apply today.
Please be aware we can only accept applications from UK based applicants.

• Understand and adhere to Service Core Process as set by the Brand and Company
• To carry out a robust job preparation process; focusing on the detail to ensure all customer vehicle issues and information are captured and followed up
• Inform customer of outstanding campaigns and arrange for work to be completed
• Clarify for the customer and workshop the basis for the repair – Retail / Fleet / Warranty
• Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers.
• To promote additional workshop services/repairs where applicable
• Fully engage in the sale of Service / All-in Plans
• Deal with customer needs over the phone and face-to-face with a professional and friendly approach
• Work in Progress (WIP) control for the dept
• To cost the work completed and raise invoices
• Accept and process all walk-in bookings
• Provide customers with timely updates of vehicle progression through the workshop, monitor expected completion times and advising of any unexpected delays
• To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
• To maintain invoice filing in an accurate, timely and efficient manner
• To ensure parts are ordered/requisitioned once relevant authority is received
• To ensure customer reception area is maintained to a high professional standard at all times
• To order/ arrange sub-contract work
• Build rapport with all staff and customers
• To ensure up to date knowledge and training on all franchise requirements
• To undertake such other tasks as may reasonably be required
• To enhance the image and reputation of the company whilst supporting its commercial interests
• To comply with good health and safety practice, all statutory requirements, company policies and standard procedure