Service Advisor - Crown Honda

at  CROWN Auto Group

REQUIREMENTS:

• 1-3 years of automotive experience (preferred)
• Valid Driver’s License
• Excellent written and verbal communication skills
• Effective time management skills
• Great customer service and listening skills
• Detailed oriented
• Demonstrates CROWN Auto Group’s CARMA Values: Collaborate, Accountable, Relationship-focused, Motivated, Attitude
• Other languages spoken considered an asset
  CROWN AUTO GROUP is an equal opportunity employer! We are looking for people from various ethnicities, backgrounds and experiences to join our workplace. Reasonable accommodations are available during the selection process, and we’ll respond in a timely manner to requests for accommodations.

• Greet customers warmly as they enter the service drive
• Perform vehicle walkarounds with customer
• Review vehicle history, open recalls and recommended maintenance with customers
• Listen to customers concerns and act as a liaison between the customer and the technician
• Provide customers with timely updates on their vehicle through text, email and phone and prepare accurate estimates of costs
• Explain all completed work and charges to customers when they arrive and book their next maintenance appointment
• Follow up with customer to build repeat business