Service Advisor / Customer Service Receptionist

at  Setanta Vehicles Renault Trucks Ireland

Setanta Vehicle Sales / Renault Trucks Ireland, are one of the fastest growing dealer networks in the country, and are looking to continue our growth with the addition of a service advisor/administrator to the aftersales team in our Long Mile Road depot.
The successful candidate will play an important part in the daily operation of the service department with a particular focus on liaising with our remote technicians who maintain several customers fleets of vehicles in different parts of the country.
The focused part of the role involves daily liaison between the technicians and our customer’s Depot managers regarding breakdowns, service & maintenance and scheduling CVRT tests and transport of same vehicles between depots and test centers.
Suitable for both experienced service advisors or for young people looking to start their career, the successful candidate will also play an important part in the daily operation of the service department and be involved in tasks such as:
- Dealing with vehicle reception and job card creation
- Liaising with technicians about required parts
- Responding to customer queries
- Contacting customers with job updates and quotes/estimates
- Assisting the workshop with issues as they arise
- Preparing finished job-cards and invoice creation
- Warranty claim preparation and processing
All training and support will be provided, but the successful candidate should demonstrate the following skills:
- Good communication
- Display a high attention to detail
- Display a competence with administration and paperwork
- Must be comfortable with IT programs and computers
- Technical knowledge desirable but not essential
- Reliability and a desire to progress in this industry
Job Type: Full-time
Pay: €28,000.00-€35,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Company pension
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday

Application question(s):

• Why do you wish to work in this industry?
• Is the customer always right??

Work Location: In person
Reference ID: LMRS

Please refer the Job description for details