Service Advisor - Downey Ford Saint John

at  Downey Auto Group

ABOUT US

Downey Ford is family-owned and operated and has been servicing New Brunswick Ford buyers for over 60 years. We were voted number one new and used dealer in Saint John, NB and have three (3) NB locations; Saint John, St. Stephen, and Sussex.
Downey Ford has grown over the years but has never lost its identity. As a result, you’ll be treated as a member of the family when you walk into any Downey Ford dealership.
Downey Ford offers buyers in Saint John and southern New Brunswick a wide range of new Ford models and pre-owned Ford vehicles, as well as a modern servicing department. Downey Ford also offers genuine Ford parts and accessories, as well as a state-of-the-art body shop and detailing department.

SUMMARY

The Service Advisor welcomes customers and gathers the information required to identify and define the vehicle repair and maintenance work they require. They sell maintenance services and organizes the work schedule, while maintaining excellent customer service.

• Welcomes the customers arrival and obtains information about their cars.
• Explains the nature of the work performed and all the costs to the customers.
• Ensures that customers are informed of all recommended maintenance, promotions and services provided by the dealership.
• Open and close work orders
• Is responsible for telephone requests for appointments and inquiries about work underway.
• Arranges appointments for maintenance services. If possible, obtains information about the customers and their cars before they come to the dealership.
• Sells lubricating, safety inspection and other services of a similar nature or any other maintenance required by the manufacturer.
• Accurately records the car problem experienced by the customer, on the work order.
• Distributes tasks to the technicians.
• Test drives the car with the customer, as needed
• Prepares a detailed and accurate estimate of the cost of labour and parts.
• Determines the time frame for completion of the work; verifies this with the shop dispatcher, if necessary.
• Contacts customers if there is any change in the estimate or the time frame for completion of the work.
• Verifies warranty coverage on the vehicle to be repaired before work is begun.
• Ensures that department forms, lists of repairs and pricelists are up-to-date.
• Is an active participant in the quality control process