Service Advisor - Ford

at  Peter Warren Automotive Holdings

Macarthur Automotive is part of the Peter Warren Group, one of Australia’s largest multi-franchise automotive dealer groups. Founded in 1958, we have expanded across South West Sydney, North Shore, Regional NSW, Northern NSW, Victoria and throughout South East Queensland. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With over 2,000 employees across NSW, VIC and QLD, we are focused on growing and developing a career path for all our employees.

REQUIREMENTS:

• Proven experience in a similar role within a retail automotive service department.
• Excellent communication, numeracy, and customer service skills.
• Ability to provide accurate repair quotes and effectively liaise with customers.
• Solid automotive technical knowledge.
• Familiarity with ERA-Power DMS is preferred but not essential.
• Punctual, reliable, and professional in appearance and customer interactions.
• Current driver’s license.
• Strong team player with meticulous attention to detail.

ABOUT THE ROLE

We are looking for an experienced, motivated, and enthusiastic Service Advisor to join our team at Macarthur Ford in Narellan. In this role, you will excel in a dynamic environment, work effectively within a team, and deliver outstanding customer service.

RESPONSIBILITIES:

• Act as the first point of contact, addressing customer needs and ensuring their vehicles are serviced promptly.
• Coordinate with the workshop and parts departments.
• Meet and exceed manufacturer CSI (Customer Satisfaction Index) targets.
• Provide exceptional customer service, consistently aiming to enhance the customer experience.