Service Advisor - Mazda

at  Mazda

The Penfold Motor Group part of Peter Warren Automotive Holdings, is a proudly Australian-owned business with multiple franchises, including Audi, Mazda, Volkswagen, Hyundai, and Suzuki. Our company, with over 300 valued employees across various sites, is built on a solid foundation of extensive market knowledge, superior customer service, and industry-leading expertise. Our people are genuinely considered one of our premium assets.
About the Role
We are seeking motivated and enthusiastic Service Advisor to join our Mazda team on a full-time basis.
As a Service Advisor, you will be someone who enjoys a challenge and working in a team environment with excellent customer service skills.

Responsibilities:

• Being the first point of contact for our customers, determining their requirements
• Liaising with the workshop and parts departments
• Quoting repair jobs and liaising with customers to ensure they receive the best possible customer service experience
• Meeting and exceeding manufacturers’ CSI targets

Requirements:

• Experience in a similar role within a retail automotive service department
• Excellent communication, numeracy, and customer service skills
• Willingness to go above and beyond to exceed customer expectations
• Sound automotive technical knowledge
• Punctual and reliable
• Professional attitude and well-organised
• Current driver’s licence
• Ability to work in a team environment
• Demonstrated care and attention to detail
• Right to work in Australia with residency entitlements

What We Offer:

• Attractive salary and commission package
• Car allowance or company car provided
• Opportunity to work in a well-established company with an excellent reputation for customer service
• Dynamic and friendly work environment
• Career opportunities that come with working within one of the largest automotive companies
• Employee Assistance Program with access to comprehensive health and wellbeing resources

Being part of a much larger business, there is plenty of opportunity over time to grow and develop your potential throughout the wider business.
If you think you can bring real value and add energy and enthusiasm to our team, we would love to hear from you

• Being the first point of contact for our customers, determining their requirements
• Liaising with the workshop and parts departments
• Quoting repair jobs and liaising with customers to ensure they receive the best possible customer service experience
• Meeting and exceeding manufacturers’ CSI target