Service Advisor - Nissan Downtown

at  Downtown Autogroup

Service Advisor - Elevate Your Career at Nissan Downtown!
Are you passionate about delivering exceptional guest experiences and have a keen interest in the automotive industry? At Nissan Downtown, part of the revolutionary Downtown AutoGroup (DAG), we’re not just servicing cars. We’re engineering trust, crafting reliability, and revolutionizing the automotive service experience. We’re a community of skilled professionals who believe that maintaining a vehicle should be as rewarding as driving one. Take a look at our unique approach and see for yourself!

YOU NEED THESE QUALIFICATIONS

• Experience: Minimum of 2-3 years of experience in a service advisor role, preferably within an automotive dealership or service center environment.
• Technical knowledge: Strong understanding of automotive repair processes, vehicle maintenance, and service requirements. Familiarity with diagnostic tools and repair procedures.
• Communication skills: Excellent verbal and written communication skills, with the ability to explain technical information to customers in a clear and simple manner.
• Customer service skills: Strong customer service orientation with a focus on building positive, long-term customer relationships.
• Sales skills: Ability to identify opportunities for upselling and increasing repair orders without compromising the trust of the customer.
• Organizational skills: Highly organized with the ability to manage multiple tasks, appointments, and deadlines in a fast-paced environment.
• Problem-solving: Ability to troubleshoot customer concerns and resolve issues in a timely, efficient, and professional manner.
• Computer proficiency: Comfortable using dealership management software (e.g., CDK, Reynolds & Reynolds), appointment scheduling systems, and Microsoft Office Suite.

HERE’S WHAT YOU’LL BE DOING

As a Service Advisor, you are the trusted guide for our guests throughout their vehicle ownership journey. You are not just coordinating services; you are the reliable consultant who understands and anticipates the unique needs of each guest, ensuring their vehicle is well-maintained and cared for in a manner that aligns with their lifestyle. You will create a personalized and seamless experience, from greeting guests to understanding their service needs, advising on tailored services, and ensuring the effective completion of each service. Your role is pivotal in building long-lasting relationships with our guests, fostering a sense of trust, and ensuring our guests feel valued and well-informed at every interaction. Through your commitment to exceptional service, you will enhance guest satisfaction and loyalty, contributing to the overall success and reputation of our dealership.
Your responsibilities will include:

FINANCIAL AND ADMINISTRATIVE DUTIES:

• Estimate preparation: Prepare cost estimates for the customer based on the diagnosis provided by the service technicians. Clearly communicate labor costs, parts prices, and any other associated fees.
• Billing: Ensure invoices are accurate, all parts and labor are properly billed, and warranty or service contract coverage is applied where applicable.
• Payment processing: Handle cash, credit card, and warranty transactions, ensuring proper financial documentation is maintained for all services.
• Warranty claims: Process warranty claims for customers and work with the manufacturer to resolve any warranty issues efficiently.

THIS IS AN IN-PERSON ROLE.

Nissan Downtown and Downtown AutoGroup are equal opportunity employers committed to creating an inclusive and accessible environment for all employees. We’d be happy to provide reasonable accommodations to help you apply - just email us at hr@dtautogroup.com.
Join us at Nissan Downtown in revolutionizing the automotive service experience!
All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selected for an interview will be contacted