Service Advisor

at  RAD POWER BIKES INC

WHY WE’RE RAD (ABOUT US):

Rad Power Bikes, one of North America’s largest electric bike brands, is on a mission to get people onto bikes that are built for everything and priced for everyone.
Our company is a driving force behind the e-bike market expansion in North America. We are the first mover in the omnichannel retail space for personal mobility products and we continue to develop industry-leading, innovative e-bikes. Rad Power Bikes has grown to 650,000+ customers, leading a global revolution in low carbon mobility.
We are seeking a full time Service Advisor for our Vancouver location. Our Service Advisor will be responsible for greeting customers and listening attentively to their needs and requests, monitoring and scheduling appointments, diagnosis and estimating repair costs, selling service packages, building out work orders, delegation of repairs, problem solving concerns and complaints, and follow up with customers to ensure an unrivaled customer experience.
Weekend availability will be required as our schedule is subject to change. The compensation for this role is $24.00/hour.

ADDITIONAL REQUIREMENTS:

• Sales experience, articulate, highly congenial/people person
• Working knowledge of apps (Shopify, Zendesk) and cloud based software (Google suite)
• Ability to ascend / descend ladders
• Ability to bend, stoop, crouch, kneel, walk, stand, and sit for extended periods of time, up to 8 hours / day
• Ability to lift, push/pull, leverage and carry 65+ pounds without assistance
• Proficient manual dexterity required while using a variety of hand tools and other equipment

Please refer the Job description for details