Service Advisor

at  Rubber Duck Cars

Job Title: Service Advisor (Car Dealership)
Location: Barnet N11
Salary: Up to £32,000 (depending on experience) + bonus (OTE Up to £40,000)
Monday to Friday 42.5 Hours Per Week (1 in 4 Saturday mornings)
Department: Aftersales
We are actively looking to recruit a Service Advisor for our dealership in Barnet.

ESSENTIAL SKILLS & EXPERIENCE:

• Administrative experience.
• Able to handle sensitive and confidential information.
• Excellent communication and customer service skills with experience handling complaints.
• Evidence of customer facing administrative experience.
• Experience in a selling/customer service environment.
• Full driving license held for a minimum of 6 months with fewer than 9 penalty points.
• Evidence of ‘Right to work in the UK’

JOB PURPOSE:

To drive the standard in customer care and deliver a courteous and efficient reception ensuring a high standard of customer satisfaction. To ensure high standards of quality workmanship and be an advocate of the service ‘Process Development Plan’ and support continuous process improvement. You’ll demonstrate our Purpose, Principles, and Ambition (PPA) in all dealings with colleagues, customer and prospects.
We are looking for an experienced Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You’ll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to the team and more importantly their customers.

KEY RESPONSIBILITIES:

• Drive the standard in customer care with the diverse customer base
• Manage the relationship between customer and dealership.
• Manage the service process effectively.
• Go beyond process in delivering exceptional customer service.
• Deliver effective value-added sales solutions to customers to ethically promote the wide range of our products and services.