Service Advisor

at  Rubber Duck Cars

SALARY: BASIC SALARY UP TO £30,000 (DEPENDING ON EXPERIENCE) + ANNUAL BONUS OF UP TO £5,400

Full Time and Permanent – Monday – Friday 8.30am -5.30pm and alternate Saturdays (9 am – 1pm)
We are now actively looking to recruit a Service Advisor for our Car Dealership in Newry.

BUILDS RAPPORT AND QUALIFIES THE CUSTOMER’S REQUIREMENTS:

• Talks and listens to the customers to build rapport and understand their service/repair requirements – both their stated and unconscious needs.
• Uses a good understanding of the customer’s needs to guide them toward the product/service that will best meet their needs.

ESSENTIAL SKILLS AND EXPERIENCE:

• Excellent communication skills both verbal and written.
• Ability to build rapport with customers.
• Excellent organisational skills
• Ability to work as part of a team.
• Computer literacy.
• Working knowledge of Microsoft Packages in particular Excel.
• Valid driver’s license.
• Ability to process information accurately and efficiency.
• Flexibility.
• Previous customer service experience.
• Previous service advisor experience in the automotive industry.
• Working knowledge of CDK computerised system.
• Awareness of the franchise brand.
• Awareness of franchise warranty claims procedures and coding.

JOB PURPOSE:

The Service Advisor is the focal point for customer contact, they will organise customer service/repair requirements and will strive for 100% customer satisfaction the first time and every time. The Service Advisor will assist the Service Manager in ensuring the efficient and profitable operation of the department.