Service Advisor - Team Lead [Motor Dealership]

at  Johnson Perrott Motor Group

ABOUT US

At Johnson & Perrott Motor Group, we are one of Ireland’s leading motor groups, driven by our values of caring, commitment, and integrity. With a strong legacy and an innovative approach, we pride ourselves on delivering exceptional customer experiences and providing our team with opportunities to thrive.

YOUR ROLE

Reporting to the Service Manager, the Customer Service Team Lead will play a key role in leading the Aftersales Team in Mahon. This position involves overseeing the end-to-end service journey for customers while mentoring team members to deliver the highest level of service excellence.

KEY RESPONSIBILITIES

Team Leadership: Support and guide the service team to achieve operational and customer service goals.
Customer Journey Management: Ensure a seamless experience for customers, including scheduling, updates, and post-service follow-up.

DAILY SERVICE ADVISOR TASKS:

• Provide end-to-end management of customer vehicle service journeys.
• Meet and greet all service customers professionally.
• Schedule customer vehicle service bookings via phone, email, and walk-ins.
• Determine workshop availability for service, maintenance, and repair work.
• Maintain up-to-date progress on all customer vehicles undergoing service or repair.
• Advise customers on additional work or costs, securing their agreement as needed.
• Hand over serviced vehicles at the agreed time, explain completed work, and process payments.
• Gather customer feedback and liaise with management to implement improvements.
  Cross-Department Collaboration: Coordinate with reception, sales, warranty, and parts teams to ensure smooth operations.