Service and Support Representative
at Intuit
Virginia Beach, VA 23454, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 20 Jan, 2025 | Not Specified | 21 Oct, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
OVERVIEW
We have an exciting opportunity on a team that is driving transformational assisted care experiences. We are looking for a candidate who has passion for delivering extraordinary experiences for our customers. Come join Intuit as a Service and Support Representative as one of our Frontline experts in the Professional Tax Group.
HOW YOU WILL LEAD
- Resolve customer inquiries using all channels of support
- Learn and utilize specific software tools and problem-solving strategies to solve customer issues and continuously improve our processes
- Uses effective probing questions to understand customer problems. Takes ownership of finding solutions by using available resources. Provides end-to-end solutions when possible
- Can self-identify and prioritize their time for the greatest customer impact
- Comfortable being an advisor and make recommendations that help grow the customer power prosperity
- Do the right thing for the customer. Ensure that they have the tools and knowledge they need to run their business
- Meets customers “where they are” by using relatable language and tailoring their communication based on the customers’ level of tax and industry knowledge while supporting the Intuit Brand
- Uses rapport and de-escalation skills to work through difficult situations while creating out of the box solutions
- Displays a growth mindset by seeking to learn new tools and industry knowledge
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
IT - Hardware / Telecom / Technical Staff / Support
Customer Service
Graduate
Proficient
1
Virginia Beach, VA 23454, USA