Service Appointment Coordinator

at  Kamloops Ford Lincoln

An excellent opportunity with a quickly growing, dynamic business…
The Cam Clark Auto Group is seeking a Service Appointment Coordinator for our Kamloops Ford Lincoln location in British Columbia.
With over 20 dealerships and car service locations stretching across Alberta, British Columbia, Washington, Montana, and California; the Cam Clark Auto Group is an industry leader in providing outstanding customer experience since 1987, while also striving to offer an amazing employee experience as well!
In the position of Service Appointment Coordinator reporting to the Service Manager, the successful candidate will be responsible for the scheduling and organization of service appointments by phone and online, taking payment upon vehicle completion and supporting the entire customer experience. The Appointment Coordinator must present a caring, knowledgeable, and professional image as this person will be the face and voice of Cam Clark Auto Group.

Education:

• Secondary School (preferred

Experience:

• automotive customer service: 1 year (preferred

BENEFITS OFFERED FOR THIS ROLE:

• Competitive compensation package with comprehensive extended benefits and ample opportunities for professional growth.
• Employee perks and generous vacation entitlements.
• Chance to collaborate with a dynamic team and enjoy lifestyle benefits.

YOU WILL BE ACCOUNTABLE FOR:

• Answer phone calls and schedule customer appointments.
• Discuss details of requested service with customers (i.e. What is involved, length of time required).
• Telephone customers to remind them of upcoming appointments.
• Communicate customer feedback to service advisor or service manager.
• Control incoming customer traffic by assigning customers to service advisors.
• Inform customers of expected wait times.
• Inform service advisors of upcoming appointments and schedules.
• Make changes to customer information in the database as required.
• Schedule first service appointment for newly sold vehicles.
• Coordinate shuttle services for customers as required.
• Explains benefits of fixed appointment.
• Check system for outstanding recalls, in service dates and extended warranty and vehicle.
• Contact special order parts customers and confirm appointments, or if parts have not arrived re- book appointment.
• Other Duties as assigned.

TO BE SUCCESSFUL IN THIS ROLE, YOU MUST HAVE:

• Confident and professional phone manner
• Strong computer and Internet skills
• Detail-oriented and excellent organizational and multi-tasking skills
• Strong record of positive customer satisfaction results
• Excellent problem-solving and conflict resolution skills in order to resolve customer issues.
• Proven ability to work cohesively with employees and managers as part of a team.
  · Salary Range: Min: $ 19.00 to Maximum: $ 21.00 per hour
  · Working Hours: 8 hours
  · Total Hours per week: 40 hours
  · Workday Schedule: Tuesday to Saturday; 8:30am to 5:30pm
  If you feel you are qualified for this role, please submit your resume.
  Only candidates who are most qualified for the position will be contacted.
  Job Types: Full-time, Permanent
  Pay: $19.00-$21.00 per hour
  Expected hours: 40 per week

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Kamloops, BC V2B 2B8: reliably commute or plan to relocate before starting work (preferred)

Education:

• Secondary School (preferred)

Experience:

• automotive customer service: 1 year (preferred)

Licence/Certification:

• BC Drivers License (preferred)

Work Location: In perso