Service apprentice

at  Group 1 Automotive

LEARN SKILLS THAT WILL SET YOU UP FOR LIFE.

Join our fun and friendly team as an Apprentice Service Advisor and start earning right away while you gain your new qualifications. As the automotive industry changes and evolves, so will you and we’ll be right there to support you. This is a place where you can explore new opportunities and career ambitions while learning from the best.

QUALIFICATIONS RECEIVED

On successful completion of this 18 months programme you will receive the following:

• Level 2 Customer Service Practitioner Standard

HELPFUL SKILLS AND QUALIFICATIONS

Don’t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you.

• Punctual and being great at timekeeping
• Ability to work well under pressure
• Great team player and communication skills
• Drive to exceed targets
• GCSE (or equivalent) in Math’s, English and Science

WHO WE ARE

Inchcape is a global automotive group that sells, services, and repairs the world’s best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz.
But you don’t need to love cars to work with us you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That’s why we believe Inchcape is for everyone

The service department is a key area of our business which is vital to our success. As one of our Service Advisor apprentices, you would play a key role in maximising our customers experience which in turn, will encourage their continued loyalty.
This is a varied role where you will work with all departments, bringing a friendly and energetic approach to your daily work.

Every day is different within our Service Department, so you will have a varied role. Some of the day-to-day duties include:

• Customer service: Arranging bookings and appointments, interacting with customers face-to-face and on the phone. You will need to positively engage our customers during the time their vehicle is with us.
• Administration: Completing relevant paperwork for customer service and centre records. You’ll also need to prepare invoices and process warranty claims – don’t worry, we’ll train you on all of these!
• Working in a team: Working with all relevant departments including workshop and management to deliver an amazing customer experience
• Upselling: Promoting the sale of accessories and service plans – again, we’ll teach you how to do this.

We can teach you all of the points above, but ultimately, we’re looking for an enthusiastic, hardworking individual to join our team and embark on an exciting career. You’ll have excellent earning and progression opportunities available to you upon completing your apprenticeship – a fully qualified service advisor!