Service Assistant

at  National Trust

We’re looking for a Service Assistant to join our team at Clumber Park. Working within a bustling atmosphere as part of our passionate Welcome team, you’ll play a core part in providing fantastic customer service.
Salary : £11.50 per hour
Duration: Fixed Term Contract until 28th September 2025
Hours : This is a flexible hours contract. On average 1-2 days per week, but this can fluctuate, depending on business need. Weekend, bank holiday and school holiday working will be required.
Interview date: 25th November 2024
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it’s like to work here:Clumber Park is a beautiful expanse of parkland, heath and woods covering more than 3,800 acres. Clumber was once the country estate of the Dukes of Newcastle. Although the house was demolished in 1938, there are many glimpses of its grand past to explore. From the Gothic-style chapel, often referred to as a ‘Cathedral in miniature’, you can follow in the footsteps of Dukes through the peaceful pleasure ground to the Walled Kitchen Garden where you can experience sights, scents and a taste of the past.
Reporting to the Welcome Manager, you’ll work as part of the wider Welcome team of around 30 staff. Working within a positive team, we support each other with wellbeing and progression. We want you to learn, discover and develop your career, and we’ll do everything we can to offer you the training and support that you need to achieve your goals. We’ll work with you to plan your development in a way that’s right for your needs.
Please note Clumber Park is in a remote location so consider how you would get here before applying.
What you’ll be doing:You’ll be task-focused and busy - with an emphasis on presentation standards and visitor engagement. Responsible for the presentation of the ‘core’ visitor area; be it sweeping leaves, emptying visitor waste/recycling bins, creating hand-written signage, litter picking, ensuring information posters are up to date, or replenishing water bowls for our 4-legged friends, you’ll play a vital role in ensuring Clumber Park is somewhere visitors will want to return to again and again. Working closely with our Welcome & Service Assistants, you’ll provide information and orientation to visitors as they explore Clumber Park’s 3,800 acres; promoting events, offers and products to ensure every visitor gets the most out of their visit. You’ll be responsible for the daily opening/closing of some of Clumber’s visitor facilities, such as the Woodland Play Park and Chapel.
Some shifts, you’ll be based at the Information Point in the ‘core’ visitor area; answering visitor queries, facilitating mobility scooter bookings, completing National Trust membership applications. You’ll have the opportunity to be included in the ‘Welcome’ rota at Mr Straw’s House; working on the admission till selling tickets, processing payments and promoting our Growing Support strategy (Memberships/Donations/Fundraising). You’ll support in the delivery of events at times throughout the year, including car-parking duties. Working within the wider portfolio team of staff and volunteers, you’ll deliver outstanding visitor service. You’ll also support across the property/portfolio when required.

Who we’re looking forWe’d love to hear from you if you are:

• Customer focused with positive attitude
• A team player, but also can work on your own initiative
• Well organised and adaptable
• Willing to learn new skills

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (until 28/09/25

Please refer the Job description for details