Service Associate - Insurance Services (Cobra)

at  Paychex

Overview:
Under a significant level of guidance and direction, provides customer service for one Paychex product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.

Responsibilities:

• Provides advanced client service and technical product support to our internal and external partners
• Ensures timely and accurate problem resolution while mitigating exposure to the Agency and client
• Works Independently with the client COBRA participants and other business units to resolve escalated client issues Develops and maintains comprehensive knowledge of new and existing client account set ups their corresponding systems and Health & Benefit processes to ensure resolution of escalated client issues
• Takes inbound calls from H&B Clients as well as COBRA participants
• Makes outbound resolution calls to clients and participants as necessary Maintains expected level of availability and call quality as determined by the department
• Gathers and interprets data to solve complex issues relating to the Health & Benefit product and services while maintaining positive and professional relationships with internal and external partners

Qualifications:

• Associate’s Degree - Preferred

Compensation: In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $16-$20.81/hr. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range

• Provides advanced client service and technical product support to our internal and external partners
• Ensures timely and accurate problem resolution while mitigating exposure to the Agency and client
• Works Independently with the client COBRA participants and other business units to resolve escalated client issues Develops and maintains comprehensive knowledge of new and existing client account set ups their corresponding systems and Health & Benefit processes to ensure resolution of escalated client issues
• Takes inbound calls from H&B Clients as well as COBRA participants
• Makes outbound resolution calls to clients and participants as necessary Maintains expected level of availability and call quality as determined by the department
• Gathers and interprets data to solve complex issues relating to the Health & Benefit product and services while maintaining positive and professional relationships with internal and external partner