Service Availability Reps Bilingual I

at  Robertson and Company

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Introduction: Prime Hires is seeking a skilled Bilingual Service Availability Reps to join our client.
Contract Dates: 24 months
Pay Range: $22 to $25 per hour
Business Hours: Monday to Friday

Job Responsibilities:

• Respond to a variety of inbound colleague calls/emails
• Ensure accurate and detailed problem documentation/ticketing
• Provide timely escalation and follow-up with support groups and colleagues
• Identify and escalate wide-impact or potential wide-impacting outages
• Identify trends and opportunities for improvement as well as provide ongoing feedback
• Build ongoing support proficiency for other skills and applications

Experience & Qualification Requirements:

• Bilingual: Fluency in French and English (read, speak, write)
• Above average computing and navigational skills
• Exceptional customer service skills
• A team player who collaborates effectively with peers and other teams but can also work well independently
• Good knowledge of Microsoft O365 (Word, Excel, OneNote and PowerPoint)
• A technical support background or related education – troubleshooting exp
• Ability to type at least 30 words per minute
• General knowledge and understanding of PC hardware and components.

Personal Attributes:

• Able to communicate clearly, both verbally and in written form
• Great attention to detail
• Strong interpersonal skills with the ability to collaborate well in a team environment

• Respond to a variety of inbound colleague calls/emails
• Ensure accurate and detailed problem documentation/ticketing
• Provide timely escalation and follow-up with support groups and colleagues
• Identify and escalate wide-impact or potential wide-impacting outages
• Identify trends and opportunities for improvement as well as provide ongoing feedback
• Build ongoing support proficiency for other skills and application