Service Business Manager Finland

at  Agilent Technologies Inc

JOB DESCRIPTION

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
As the Service Business Manager, you will lead and manage a team of Field Service Engineers and Service Technicians to ensure the successful implementation, installation, repair, calibration, and support of both Agilent and non-Agilent hardware, software, and network products. Your role is crucial in understanding and fulfilling customer needs through the development of tailored services, efficient delivery processes, and ongoing support.

JOB LEVEL DESCRIPTION:

• Lead and manage team operations, defining roles, responsibilities, and resource requirements based on team expertise.
• Align functional policies, processes, and projects with the tactical business plan.
• Autonomously resolve technical and operational challenges within the department.
• Manage conflicting priorities and provide guidance on complex assignments.
• Develop operational plans, administer budgets, and set performance standards to achieve departmental and organizational goals.
• Collaborate with various stakeholders on organizational objectives and lead projects that impact multiple teams.

QUALIFICATIONS

• Proven experience in managing service teams in a technical environment.
• Strong understanding of customer service principles and operational excellence.
• Excellent leadership, communication, and interpersonal skills.
• Ability to navigate complex challenges and prioritize effectively.
  Join us at Agilent Technologies and play a pivotal role in delivering exceptional service to our customers!

• Oversee the performance and development of Field Service Engineers and Service Technicians, ensuring high-quality service delivery.
• Create and implement strategies that enhance customer satisfaction and drive profitable revenue growth.
• Foster partnerships with internal and external support organizations to optimize service delivery and operational efficiency.
• Ensure compliance with Agilent’s customer/vendor credentialing requirements for site access, which may include background checks, drug testing, vaccinations, and other necessary protocols.