Service Centre Analyst

at  Clicks Group Limited

Cape Town, Western Cape, South Africa -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate17 Feb, 2025Not Specified18 Nov, 20243 year(s) or aboveInformation Systems,Computer Skills,Communication Skills,Customer ServiceNoNo
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Description:

POSITION SUMMARY

Industry: Wholesale & Retail Trade
Job category: Helpdesk and Technical Support
Location: Cape Town
Contract: Permanent
EE position: Yes

JOB RELATED KNOWLEDGE AND SKILLS

  • Knowledge of Information Systems
  • Knowledge of company policies and procedures
  • Knowledge of governance framework
  • Knowledge of customer service and incident management processes
  • Strong verbal and written communication skills
  • Analytical and technical computer skills

EDUCATION AND EXPERIENCE

Essential

  • Matric / Grade 12
  • 2/3 Years experience within an IT Service/Call Centre

Desirable

  • ITIL Foundation
  • Retail experience
  • IS or IT Diploma

Responsibilities:

The purpose of the job will be to ensure the cost effective management of IT Incidents and service requests from end to end point of view and to provide dynamic IT Support within the agreed Service Promise.

REQUIREMENT SUMMARY

Min:3.0Max:8.0 year(s)

Outsourcing/Offshoring

IT - Hardware / Telecom / Technical Staff / Support

Customer Service

Diploma

Proficient

1

Cape Town, Western Cape, South Africa