Service Centre Clerk

at  Manitoba Public Insurance

Overview:
Under general supervision the Service Centre Clerk performs a variety of clerical and administrative duties of moderate complexity to ensure effective office operations, in accordance with established service standards, procedures and business rules.

Responsibilities:

• Greets customers and provides courteous and professional first point of contact.
• Performs garage triage duties, checking in customers for scheduled appointments.
• Coordinates vehicle traffic for estimating and driver testing appointments.
• Triages customer enquiries within level of authority and escalates issues or concerns to the appropriate resource.
• Assists customers in accordance with office processes, in person or on the phone.
• Receives customer or vendor calls and messages as required.
• May assist with administering Knowledge Tests and basic IWS transactions.
• Performs routine tasks in accordance with departmental procedures.
• Performs financial transactions, as required.
• Prints Knowledge Test and Driver Testing schedules for the next business day.
• Prepares, distributes and files correspondence.
• Receives, sorts, stamps, scans and distributes incoming documents.
• Operates standard office equipment.
• Faxes, photocopies and prints documents as instructed.
• Prepares and arranges delivery of outgoing documents, stock and supplies.
• Maintains stock and office supplies.
• Provides assistance in other clerical areas as needed.
• Assists in providing training and guidance to new staff.

Qualifications:

• High school diploma or equivalent.
• One year of experience in an office and/or customer service environment.
• One year of experience in an office and/or customer service environment.

Employee Benefits:

• Greets customers and provides courteous and professional first point of contact.
• Performs garage triage duties, checking in customers for scheduled appointments.
• Coordinates vehicle traffic for estimating and driver testing appointments.
• Triages customer enquiries within level of authority and escalates issues or concerns to the appropriate resource.
• Assists customers in accordance with office processes, in person or on the phone.
• Receives customer or vendor calls and messages as required.
• May assist with administering Knowledge Tests and basic IWS transactions.
• Performs routine tasks in accordance with departmental procedures.
• Performs financial transactions, as required.
• Prints Knowledge Test and Driver Testing schedules for the next business day.
• Prepares, distributes and files correspondence.
• Receives, sorts, stamps, scans and distributes incoming documents.
• Operates standard office equipment.
• Faxes, photocopies and prints documents as instructed.
• Prepares and arranges delivery of outgoing documents, stock and supplies.
• Maintains stock and office supplies.
• Provides assistance in other clerical areas as needed.
• Assists in providing training and guidance to new staff