Service Charge Portfolio Manager

at  First Port

Role: Service Charge Portfolio Manager
Location: Birmingham
Salary: From £38,000 per annum plus benefits
Contract: Permanent
Hours: Monday to Friday – 9am to 5pm (35 hours per week)

REQUIRED SKILLS & QUALIFICATIONS:

• 2 years of experience within a Service Charge position at a managerial level
• Proficiency in using reporting tools (e.g., Excel, BI tools, or other relevant platforms) to track and manage team performance.

YOUR ROLE, YOUR IMPACT

As a Service Charge Portfolio Manager, you will be required to provide all aspects of financial reporting and analysis for our developments, collaborating with key stakeholders. You will also manage a team of service charge accountants ensuring business objectives are met, alongside legislative guidance.

KEY RESPONSIBILITIES:

• Team Leadership and Performance: Lead and support team members to achieve high performance, including conducting performance reviews, coaching for skill development, and addressing issues in line with HR policies.
• Data Management and Reporting: Use reporting tools to manage workloads, ensure data accuracy, and create regular reports on team progress and challenges to inform decisions.
• Goal Monitoring and Decision-Making: Monitor KPIs to ensure team goals are met, analyse data to balance workloads, and make confident decisions that align with organisational objectives.
• Communication and Issue Resolution: Communicate effectively with the team and stakeholders to resolve issues promptly, including organising and leading calls to address unresolved queries.

By joining us as a Service Charge Portfolio Manager, you will play a pivotal role in achieving our vision:

• Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
• Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
• Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
• A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK