Service Charge Specialist

at  LQ

ABOUT THE ROLE:

Join our dynamic Service Charge team and make a tangible impact on the lives of thousands of residents. As a Service Charge Specialist, you’ll play a pivotal role in ensuring fair and accurate service charges for around 80,000 homes. You will manage a portfolio of approximately 8,000 homes, working closely with local neighbourhood teams to address any customer queries.

YOUR IMPACT IN THE ROLE:

• Maximize Recovery: Optimize the recovery of service charge expenditures for approximately 12,000 units, ensuring accurate calculations and timely reconciliations to reduce deficits and meet deadlines.
• Service Charge Expertise: Calculate and apportion service charges accurately, conducting regular expenditure analyses and addressing risks that could impact cost recovery.
• Resident Query Resolution: Take ownership of resident queries and complaints, delivering clear communication and maintaining L&Q’s legal position in complex scenarios within defined service-level targets.
• Legal and Compliance Focus: Represent L&Q in First-Tier Tribunal cases, manage S20b notices, and ensure compliance with sections 18-30 of the Landlord and Tenant Act, alongside other relevant legislation.
• Collaboration and Stakeholder Engagement: Work collaboratively with internal teams, external auditors, and stakeholders to manage litigation, resolve risks, and ensure transparent service charge accounting.
• Data and Risk Management: Maintain accurate records in service charge systems, proactively identifying and addressing risks while producing clear, concise reports for stakeholders.