Service Consultant - Chronic Servicing (ECP) (Fixed Term Contract)

at  Discovery Ltd

PERSONAL ATTRIBUTES AND SKILLS

• Self- motivated and pro-active;
• Team player;
• Assertiveness and can easily adapt to change;
• Able to prioritize and work under pressure;
• Very organized, positive, and service orientated;
• Professional at all times;
• Attention to detail;
• Empathetic;
• Sensitive

EDUCATION AND EXPERIENCE

Essential:

• Minimum 50% English, Maths / Maths Literacy or Accounting
• Excellent verbal and written communication skills;
• Excellent administration skills;
• MS Office and PC literate;
• Contact centre consultant skill

Dealing with all queries related to Chronics and HIV.

Areas of responsibility may include but not limited to:

• Taking calls and dealing with Discovery queries;
• Dealing with queries from franchises, brokers & the public;
• Dealing with all queries related to Chronics and HIV
• Dealing with all queries through to resolution;
• Admin functions;
• Policy changes to the product;
• Working on Discovery Systems;
• Assisting with escalated queries from brokers and franchises.