Service Consultant - Chronic Servicing (ECP) (Fixed Term Contract)

at  Discovery Ltd

Port Elizabeth, Eastern Cape, South Africa -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate08 Nov, 2024Not Specified09 Aug, 2024N/ACommunication SkillsNoNo
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Description:

PERSONAL ATTRIBUTES AND SKILLS

  • Self- motivated and pro-active;
  • Team player;
  • Assertiveness and can easily adapt to change;
  • Able to prioritize and work under pressure;
  • Very organized, positive, and service orientated;
  • Professional at all times;
  • Attention to detail;
  • Empathetic;
  • Sensitive

EDUCATION AND EXPERIENCE

Essential:

  • Minimum 50% English, Maths / Maths Literacy or Accounting
  • Excellent verbal and written communication skills;
  • Excellent administration skills;
  • MS Office and PC literate;
  • Contact centre consultant skill

Responsibilities:

Dealing with all queries related to Chronics and HIV.

Areas of responsibility may include but not limited to:

  • Taking calls and dealing with Discovery queries;
  • Dealing with queries from franchises, brokers & the public;
  • Dealing with all queries related to Chronics and HIV
  • Dealing with all queries through to resolution;
  • Admin functions;
  • Policy changes to the product;
  • Working on Discovery Systems;
  • Assisting with escalated queries from brokers and franchises.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Human Resources/HR

HR / Administration / IR

HR

Graduate

Proficient

1

Port Elizabeth, Eastern Cape, South Africa