Service Consultant

at  Gallagher

Introduction:
Discover a world of endless possibilities at Gallagher Benefit Services, where you’ll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview:
In conjunction with the Health & Benefits Producer, ensure, oversee and drive delivery of exceptional service to Gallagher’s more complex upper-mid, large and jumbo clients and guide the service team through client strategy execution and champion Branch initiatives and priorities. Ultimately the Client Service Consultant is responsible for ensuring the execution of every aspect of service for a client and will assist the rest of the service team with any service-related tasks to guarantee success.
How you’ll make an impact:

TEAM EDUCATION:

• Work closely with CSLs to identify knowledge gaps or learning opportunities
• Provide coaching and training on an as-needed basis
• Delegate decision-making and problem-solving responsibilities to team members while maintaining appropriate oversight
• Be an active participant in meetings by sharing carrier updates, client-specific knowledge and deliverables needed, etc.
  About you:
  Bachelor’s degree with 7+ years of client service and/or claims management experience. Must hold a Life/Health Insurance license and be able to travel up to 50% of the time. Proficiency is necessary in Microsoft Office applications and in using technology as a tool to maximize productivity and quality. Previous experience in managing client relationships is essential. Must possess strong written and verbal communication skills.
  Compensation and benefits:
  On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Please refer the Job description for details