Service Consultant Remote Service Delivery

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
SAP, the Cloud Company powered by HANA, is the market leader in enterprise application software. Through its digital core SAP empowers people and organizations to work together more efficiently and use business insight more effectively.
SAP Customer Services & Delivery – Premium Hub - CoE is recognized for its world-class customer care, its leading service and support offerings and its fast-growing business. We strive to further improve our innovative service portfolio and our customer engagement programs, as well as increasing our delivery efficiency regardless of the deployment mode. Our target is to increase business outcome for customers, make them more efficient and accelerate time to value. This includes all SAP solutions across all deployment scenarios (on premise, cloud, hybrid).
This position is within the Global Remote Service Delivery (RSD) organization, which provides SAP Enterprise Support and SAP Enterprise Support Cloud Editions customers with the relevant methodology and content to drive their innovation agenda based on industry business models requirements; thus providing value realization, resulting in increased customer satisfaction, contract retention and renewals. The role of the Service Consultant Enterprise Support is to ensure excellence in regional customer delivery via the tasks and responsibilities outlined below.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Degree in Computer Science, Information Systems, Physics, Maths, Engineering or similar
• Functional and Technology Experience in one of SAP cloud solutions, such as SuccessFactors, Ariba, CX, Digital Supply Chain (IBP), S/4HANA Cloud etc.
• Technology: ABAP / Netweaver (Basic to Advanced knowledge)
• Programming skills
• Database skills – e.g. SAP HANA
• Proficient English language skills
• Technical inquisitive nature with strong analytical and problem-solving skills

WORK EXPERIENCE

• 2+ years of relevant experience in SAP products and technology required.
• Minimum 1-2 years project/delivery experience on SAP Cloud solution in any one functional area like Success Factors, Ariba, CX, IBP (Digital Supply Chain), SAC. Relevant module specific certification would be a plus
• Programming knowledge
• Strong knowledge of databases (database design, efficient queries).
• Understanding of Cloud native architecture and development is a plus.
• Ability and willingness to learn and scale up in focus areas within SAP like S/4 HANA and SAP Cloud platform
• Excellent verbal, written and presentation skills required as this is a customer facing role in delivery.
• Work with geographically distributed teams seamlessly.
• Ability to transfer business requirement into a realizable technical requirement and support in content development is a plus
  Bring out your best
  SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

• Work with a highly experienced team of technical experts within the Premium Hub CoE RSD Unit
• Perform root cause analysis and provide solutions to customers in complex environments for specific fields/areas/solutions
• Deliver remote Continuous Quality Check (CQC) services or Expert Guided Implementation services as technical/functional expert for broad area of topics
• Collaborate with teams in other regions and/or functions across the globe
• Actively provide customer feedback to development based on delivery
• Support our customers in their transformation to S/4HANA (on premise or cloud) and/or to the Cloud
• Be engaged on the latest technologies and SAP products
• Be accountable for projects and services and deliver Enterprise Support services / projects
• Drive new initiatives and activities
• Develop new service contents, trainings, specifications and documentation
• Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge.