Service Contract Coordinator

at  Mettler Toledo

KEY SKILLS:

• Strong Communication Skills
• Proactive
• Resourceful
• Excellent Attention to Detail
• Technical Proficiency
• Outstanding Customer Service

OUR OPENING AND YOUR RESPONSIBILITIES

Did you know that our products have been used to measure samples taken from the moon, they can weigh animals for zoo conservation projects, and help put food on your table by ensuring compliance with safety and packaging regulations. Our products also help leading scientists deliver life-changing therapeutics to patients more quickly by streamlining research and development.
Want to be part of a dynamic Company that has market-leading products, first-class sales training, and international career opportunities?
We are looking for a meticulous and proactive Service Contract Coordinator to ensure the timely renewal of service contracts. This role is essential in delivering outstanding service and support to our clients, thereby maintaining the precision and reliability of their laboratory equipment.

KEY RESPONSIBILITIES:

• Timely Renewals of contracts
• Quotation Management: Generate and send pipette quotations to customers within the agreed Service Level Agreement (SLA).
• Lead Management
• Escalation Management
• Contract Amendments
• Customer Communication: Make regular phone calls to existing customers to maintain strong relationships and address any concerns.
• Inbox Management.
• Sales Support: Provide support to the field sales team as necessary, assisting with their workload and contributing to overall team success.