Service Coordinator

at  Chateau Window Door Systems

Chateau Window & Door Systems is a full service window and door sales and installation company specializing in custom homes and renovations in the Greater Toronto Area.
We are an entrepreneurial, growing company and are currently seeking an energetic and enthusiastic experienced Service Coordinator who can manage, track and resolve after sales service issues as related to the supply and installation of windows and doors.

Position Responsibilities:

• Take ownership of a Service Ticket throughout its full life cycle
• Communicate with clients with regards to after-sale services.
• Resolves problems by executing on action plans provided and communicating them accurately and clearly
• Maintain/Update a database of all service issues, including a service calendar.
• Coordinate field service technician schedule.
• Schedule appointments with stakeholders and field service technician
• Work one-on-one daily with the Service Technician to ensure a productive daily schedule is kept.
• Working with vendors and 3rd parties for parts orders, warranty issues, quotes
• Issue work orders for assessments and corrective action
• Send completed work orders to accounting for billing
• Maintain quality service and communication with Stakeholders and clients
• Resolve service issues and improve current service desk methods to increase productivity and customer service.

Knowledge/Experience Required:

• At least 2 years of service desk experience
• Attention to detail, critical thinking and creative problem solving skills
• Strong written and verbal communication skills with a good command of the English language
• Provides outstanding customer service to both internal and external stakeholders
• Strong organizational and time management skills and ability to manage numerous projects simultaneously
• Computer savvy (Microsoft Office required) (MS Sharepoint and MS Access an asset)
• Self motivated and enjoys working in a team environment with the ability to work independently
• Willing and able to obtain comprehensive industry knowledge (windows/doors)
• Detail oriented & Highly Organized
• Experience working with tight deadlines in a fast paced environment
• Experience in a liaison role with Customer service experience
• Experience working with multiple projects
• Strong reporting & presentation skills
• Ability to use date to Identify trends and make recommendations

Salary Commensurate with experience
Job Types: Full-time, Permanent

Additional pay:

• Bonus pay

Benefits:

• Casual dress
• Company events
• Dental care
• On-site parking

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday

Education:

• Secondary School (required)

Experience:

• Customer service: 2 years (required)

Work Location: In perso

• Take ownership of a Service Ticket throughout its full life cycle
• Communicate with clients with regards to after-sale services.
• Resolves problems by executing on action plans provided and communicating them accurately and clearly
• Maintain/Update a database of all service issues, including a service calendar.
• Coordinate field service technician schedule.
• Schedule appointments with stakeholders and field service technician
• Work one-on-one daily with the Service Technician to ensure a productive daily schedule is kept.
• Working with vendors and 3rd parties for parts orders, warranty issues, quotes
• Issue work orders for assessments and corrective action
• Send completed work orders to accounting for billing
• Maintain quality service and communication with Stakeholders and clients
• Resolve service issues and improve current service desk methods to increase productivity and customer service