Service Coordinator

at  Coburn Technologies Inc

QUALIFICATIONS:

• Bachelor’s degree in business administration, Engineering, or a related field; or equivalent experience.
• Proven experience in a service management role, preferably in a technical or customer-oriented environment.
• Exceptional interpersonal and communication skills, with the ability to build relationships and influence stakeholders at all levels.
• Strong analytical and organizational skills, with a focus on process improvement and operational efficiency.
• Ability to work collaboratively across departments and with external customers to achieve common goals.
• Proficiency in using service management software and tools.

EXPERIENCE:

• A minimum of 5 years of experience in a service management role, with a proven track record of high customer interaction and satisfaction.
• Extensive knowledge of tools and techniques for executing service work effectively and efficiently.
• Demonstrated success in leading high-performing teams, showcasing strong leadership skills and business acumen.
• Proficient understanding of databases and their application in service management, including data analysis and reporting.
• Strong problem-solving skills, with the ability to analyze complex situations and make informed decisions that enhance service delivery.
• Excellent verbal and written communication skills, capable of conveying information clearly and effectively to diverse audiences.
• Experience with service management software and tools is highly desirable.
• Ability to foster a collaborative team environment and drive continuous improvement initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist in the coordination and execution of service operations to ensure high-quality customer support and satisfaction.
• Act as the primary point of contact for service inquiries, ensuring timely and effective communication with customers and internal teams.
• Monitor and manage service requests, ensuring proper workflow and timely responses to customer issues.
• Support the development and implementation of service activity plans that align with company goals and ensure adherence to service standards.
• Facilitate training and onboarding for new service team members, equipping them with the necessary knowledge and skills to succeed.
• Collaborate with the Service Manager to analyze service processes and identify opportunities for improvement and efficiency.
• Maintain accurate records of service requests, issues, and resolutions to inform continuous improvement efforts.
• Assist in scheduling technician appointments and optimizing service routes for efficiency.
• Support the development of customer relationship management strategies to enhance customer engagement and satisfaction.
• Participate in service meetings, providing insights and updates on customer feedback and service performance.
• Coordinate with regulatory and safety teams to ensure compliance with safety standards and regulations during service delivery.
• Help manage inventory and supply chain logistics for service-related materials and equipment.
• Contribute to the documentation of service processes and best practices, ensuring that knowledge is shared across the team.
  Requirements:

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.