Service Coordinator I - Safe Harbor

at  UPMC

DO YOU HAVE A DESIRE TO ADVOCATE FOR INDIVIDUALS AND THEIR FAMILIES OF THE ERIE COUNTY COMMUNITY? ARE YOU AN INDIVIDUAL WITH A HUMAN SERVICE FIELD, MENTAL HEALTH, OR EDUCATIONAL BACKGROUND? IF SO, WE WARMLY INVITE YOU TO APPLY TO JOIN OUR SERVICE COORDINATION TEAM AT UPMC SAFE HARBOR!

The Service Coordinator I will provide case management services, using a system of recovery that integrates mental health services, drug and alcohol services and community resources, to an assigned caseload. Our areas of focus are:

• Blended Case Management: (Behavioral Health)

o Targeted Population: Provide case management services to adults with diagnosed serious mental illness and children/adolescents who have a mental illness or serious emotional disturbance.

• Erie’s Public Schools Case Management: (Student and Family Case Management)

o Targeted Population: Case management services for Erie’s Public School students and their families dually based out of one of the Erie Public Schools buildings and UPMC Western Behavioral Health at Safe Harbor.

QUALIFICATIONS:

• Bachelor’s Degree in a Human Services field such as Social Work, Psychology or Counseling required.
• Other fields of study may be considered with coursework of at least 12 credits in Human Services.
• One-year related experience preferred. Prior experience working in community settings preferred.
• Safe driving record required..

• To provide comprehensive case management to an assigned caseload of individuals, using a system of recovery that is strengths based and person-centered.
• Demonstrate our agency’s mission and values in our daily work.
• To work a flexible schedule that meets the needs of individuals served and the program.
• Participate in on-call for after-hours support and advocacy (for BCM and AMS programs)
• Effectively utilize our electronic health record and follow all HIPPA and privacy guidelines.
• Document all interactions with individuals served and upload notes in a timely manner.
• Regularly complete and utilize assessments to develop recovery plans with each individual. These assessments will address life domains, such as mental health treatment needs, substance use treatment needs, medical, income/economic needs, housing, and vocational needs. These person-centered assessments will drive the development of an individualized recovery plan, that will be reviewed and updated as needed, and as per program regulations.
• Link and facilitate referral process for community resources and programs to meet the needs of our individuals served.
• Monitor services and assess if current services are meeting the needs or if other resources need explored.
• Assist individuals with writing a Safety Crisis/Relapse Plan, in which we encourage people to identify triggers and warning signs and describe what is helpful during a crisis and how others could help in a time of need. Safety Crisis/Relapse Plans also identify supports and numbers to call in the event of an emergency.
• Advocate for individuals involved with a hospitalization – assist at the assessment during admission, participate with discharge planning, and monitor after-care referrals and appointments.
• Facilitate crisis intervention services.
• Participate in quality assurance and quality improvement projects.
• Be involved with creating a positive experience for both individuals served, professional peers, and other community agencies by building rapport and trust.