Service Coordinator

at  Ingersoll Rand

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

ABOUT US

Ingersoll Rand is a long standing, high quality, air compressor manufacturer. It has a reputation for making some of the most efficient, most reliable and most robust air compressors on the market today. Headquartered in the USA, it is a truly global company with subsidiaries across Europe, the Middle East and Asia. Our core business is Sales, Installation & Maintenance of Air Compressors, Compressed Air Equipment and Systems.
Focused primarily across the whole of the UK, our longstanding customers vary from pharmaceutical, car manufacturing, general industrial manufacturing, food production sites and Utilities Companies. Most are large blue chip organisations with household recognised brands

JOB SUMMARY

As Service Coordinator you will be responsible for field service technicians and parts resource scheduling and deployment activity as well as the associated end-to-end administration requirements.

BASIC QUALIFICATIONS

• Proficient in Microsoft Office applications required, Siebel & Oracle knowledge advantageous
• Working knowledge of Oracle preferred
• Experience in a field service planning/coordination role preferred

TRAVEL & WORK ARRANGEMENTS/REQUIREMENTS

• Site based, Preston

• Coordinate the efficient work planning, despatch and coordination of service engineers with the goal of maximising utilisation and billable hours
• Own the parts ordering & delivery processes for planned and emergency service visits whilst minimising local inventory holdings
• Ensure service and contract administration activities are performed as required
• Coordinate the movement, upkeep, utilisation and paid hire of rental units
• Liaise with external suppliers to ensure that the bought in parts and services are secured in a cost effective and timely manner
• Open service activities, actively monitor Work In Progress, and process through to final invoicing or appropriate closing stage in a timely manner
• Management and resolution of invoicing queries and disputes
• Operate all service functions within the ISO 9002 quality standard currently in place, including Method Statements & Risk Assessments as required
• Work closely with Services Manager to ensure that customer satisfaction is maintained and that any problematic issues are escalated and addressed in an effective and timely way