Service Coordinator - Inside Service

at  Wolseley

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?
Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.
Join the Pros!
James Electric Motor Services Ltd. is a Western Canadian industry leader in providing replacements, repairs, installation, maintenance and retrofits for pumps, electric motors, fans and blowers.
For 50 years, James Electric has been a customer driven organization that strives to provide excellent customer service, quality parts, service and repairs from our Calgary based facility.
Our employees enjoy stable employment, promote from within, competitive compensation, pension, and group benefits.

What’s in it for you?

• Regular business hours
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do:

• Meet and greet customers in a friendly, professional manner, staying focused on the customer’s needs to expedite pick-up and delivery.
• Maintain a clean and organized service area.
• Load and unload repairs safely using appropriate equipment (Forklift, Crane, manual lift).
• Conduct service intake for the service department, including recording customer contact information, purchase orders, problem descriptions, nameplate information, and urgency of repair.
• Provide detailed information about repair requirements.
• Inform the Service or Fabrication Manager of all pertinent information.
• Enter parts and labor into Windward System 5 for potential repairs.
• Contact customers with repair estimates for approval.
• Upon approval, send a picklist to the Order Picker to gather parts for the Service Technician.
• After repair is completed, enter parts, labor, and technician notes into Windward System 5.
• Source shop supplies and parts/materials for internal service work orders.
• Notify the customer upon job completion and obtain a purchase order if not provided at service intake.
• Complete the monthly open work order report and provide a progress update to the Branch Manager.

What you will bring:

• Proven experience in customer service or service coordination in an industrial, repair, or similar environment.
• Strong organizational skills with attention to detail, maintaining a clean and orderly work area.
• Experience in safely operating warehouse equipment (Forklift, Crane, manual lift) for loading/unloading materials.
• Ability to accurately document customer and job information, including problem details and repair urgency.
• Familiarity with ERP systems, such as Windward System 5, or similar software for data entry of parts, labor, and service notes.
• Strong communication skills to relay repair details and updates to customers and internal team members.
• Experience in estimating and sourcing parts/materials for repairs is an asset.
• Ability to manage open work orders and provide monthly progress reports.

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.
Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

• Meet and greet customers in a friendly, professional manner, staying focused on the customer’s needs to expedite pick-up and delivery.
• Maintain a clean and organized service area.
• Load and unload repairs safely using appropriate equipment (Forklift, Crane, manual lift).
• Conduct service intake for the service department, including recording customer contact information, purchase orders, problem descriptions, nameplate information, and urgency of repair.
• Provide detailed information about repair requirements.
• Inform the Service or Fabrication Manager of all pertinent information.
• Enter parts and labor into Windward System 5 for potential repairs.
• Contact customers with repair estimates for approval.
• Upon approval, send a picklist to the Order Picker to gather parts for the Service Technician.
• After repair is completed, enter parts, labor, and technician notes into Windward System 5.
• Source shop supplies and parts/materials for internal service work orders.
• Notify the customer upon job completion and obtain a purchase order if not provided at service intake.
• Complete the monthly open work order report and provide a progress update to the Branch Manager