Service Coordinator

at  Manpower

SERVICE COORDINATOR

Location: Cambourne
Hours: 08:00 to 16:30 - Hybrid working
Manpower Engineering are recruiting on behalf of our client who are an internationally leading technology company operating in the optics and optoelectronics industries. They are shaping technological progress and through its solutions is extending the horizon of the world of optics and associated areas.
The company consists of four segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets.

CANDIDATE REQUIREMENTS

• Team Player: Able to collaborate effectively, fostering a positive team environment.
• Understanding of Service KPIs: Familiar with KPIs related to service, customer satisfaction, and operational efficiency.
• Adaptability to Change: Proactive attitude towards embracing change and adapting to new processes and technologies.
• Process Improvement Mindset: Actively seeks opportunities to improve service delivery.
• Strong Communication Skills: Excellent verbal and written skills for customer and internal interactions.
• Organizational Skills: Manages multiple tasks and priorities efficiently.
• Experience with SAP S/4HANA: Proficient in SAP S/4HANA for managing operations and data.
• Experience with Salesforce: Familiar with Salesforce for CRM and tracking interactions.
• Feedback-Oriented: Open to receiving and giving constructive feedback.
• Thrives in a Pressurized Environment: Maintains composure and delivers quality service under deadlines.
• Proficiency in Microsoft Office Suite: Strong skills in Word, Excel, PowerPoint, and Outlook for documentation, reporting, and communication.

PRINCIPAL PURPOSE

The Service Coordinator plays a crucial role in ensuring that Field Service teams operate efficiently and effectively. By coordinating daily activities and liaising with customers and internal departments, the Service Coordinator helps achieve the goals of the RMS Service department while prioritizing exceptional customer satisfaction.

ADMINISTRATIVE TASKS

Support Service Managers with any administrative tasks, ensuring efficiency and accuracy. Keep organized records of service activities, customer interactions, and processes to support team effectiveness.