Service Coordinator

at  RENTOKIL

Rentokil is looking for an organised Service Coordinator with strong administrative and communication skills to join the team in Port Melbourne on a full-time basis.

• Organisation and scheduling of regular field service activities in Pest control
• Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to your line Manager
• Organise installations and jobs for completion within divisional time frames and expectations
• Respond to customer enquiries/complaints on service and where required as well as arrange necessary non-routine service calls
• Deal with all paperwork and administration related to service activities and routing of documents for entry onto Branch Contracts Computer System
• Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
• Provide ongoing reports requested by management in relations to such items as state of service, jobs, customer service history, specific technician productivity and customer retentionMaintain reporting spreadsheets within timeframes