Service Delivery Account Lead

at  Medtronic

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

REQUIRED KNOWLEDGE AND EXPERIENCE:

• Degree in a relevant functional area or equivalent experience
• Several years of experience in healthcare environment
• Fluent in English both verbal and in writing, knowledge of regional language
• Experience in dealing with hospitals’ C-suite/Sr. Management / stakeholders in healthcare value chain / operations management
• Experience in people and team-management
• Strong customer focus and excellent communication and presentation skills
• Willingness to travel within country and occasionally within EMEA (10-25%)
• Strong project management and operations management skills
• Lean 6 sigma knowledge and experience

PHYSICAL JOB REQUIREMENTS

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

• Taking ownership of all service delivery activities onsite within the identified hospital (multiple sites across Central and West London).
• Developing and executing account specific action plans to deliver high quality services according contract as well as a KPI dashboard to measure & track performance service delivery team.
• Maintaining stakeholder relationships within the account and governance structure related to the partnership.
• Identifying and collaborating with all the required IHS capabilities in a timely manner.
• Managing, coaching, and developing local MDT IHS-NGC ops staff on site.
• Identifying and escalating if required potential service issues to be able to take appropriate preventive actions.
• Identifying cross-business selling opportunities; keeping commercial business development.