Service Delivery Administrator

at  COINS

JOB DESCRIPTION

Service Delivery Associate This role will be based in our Timisoara Office We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what’s important to them. What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you: As a Service Delivery Associate, you’ll work closely with experienced team members, gaining hands-on knowledge of service management. You’ll help coordinate various processes and play a key role in preparing and maintaining essential reports and documentation to track performance and compliance. This role offers a fantastic opportunity to build a strong foundation in IT service management while being part of a supportive, collaborative team that values continuous learning and professional growth. If you’re excited about joining a best-in-class, fast-growing software company and thrive on solving business-critical challenges, this role could be perfect for you! We’re looking for someone with strong analytical skills, a creative mindset, and a genuine passion for using software to drive innovation. Day-to-day, you will: • Assist in the coordination and management of incident/problem/change management, continual improvement & customer relationship processes. • Provide administrative support to the service delivery team including scheduling meetings, recording minutes, preparing reports, and maintaining documentation. • Monitor and track service delivery metrics and performance indicators. • Collaborate with team members to identify and implement process improvements. • Maintain accurate records and ensure compliance with company policies and procedures. Your skills and experiences might also include: • You have an analytical mindset, enabling you to think critically and analyze data to draw meaningful conclusions. • You take initiative to identify issues and suggest improvements. • You work well both independently and collaboratively with different teams and stakeholders. • You demonstrate strong attention to detail and accuracy in data handling. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you’re excited about this role, (even if your previous experience doesn’t align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together. Love Work. Love Life. Be You

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