Service Delivery Assistant

at  Great Western Railway

THE REWARD:

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

• Providing the highest levels of customer service and be dedicated to customer needs.
• Ensuring the safe and punctual departure of trains from the station and following correct dispatch procedures.
• Providing helpful information and assistance to customers.
• Ensuring the safety of customers, colleagues, visitors and contractors will be given the highest priority.
• Ensuring the cleanliness of the station, especially toilets, waiting rooms, platforms, stairs and subways.
• Liaising with other key GWR departments to ensure accurate and timely customer information, especially in times of disruption.
• Your strong visibility within the station will help maintain customer security.