Service Delivery Assistant

at  University of Portsmouth

DISCOVER THE ADVANTAGES OF JOINING OUR UNIVERSITY. WE OFFER A RANGE OF ATTRACTIVE BENEFITS AND OPPORTUNITIES TO ENHANCE YOUR WORK EXPERIENCE:

• Competitive salary, including incremental progression within your scale.
• Generous pension scheme.
• Generous leave entitlement of 32–35 days a year, plus bank holidays, and an additional Christmas closure.
• Family-friendly policies supporting flexible working.
• Staff discounts and loyalty schemes.
• Staff car parking and discounted public travel.
• Excellent training and development opportunities.
• Staff wellbeing programmes.
• Long service milestones, and recognition awards which may be awarded to staff for exceptional performance.
• Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities.
• Discounted learning.
• Start-up business mentoring from expert entrepreneurs via our Entrepreneurs in Residence programme.
• The perks don’t stop there - click ‘apply’ for further information on My Reward and Benefits

The University of Portsmouth operates a centrally funded Managed Service scheme. This facilitates a centrally coordinated computing equipment replacement cycle and has enabled the University to standardise purchasing for general computing, improving value for money and the quality of service.
The Service Delivery Analyst will primarily assist in the preparation and deployment of IT equipment to staff and students across the university and associated processes. Working as part of the Managed Service Team, the Service Delivery Analyst will also provide 1st level and 2nd level support to customers and users within the faculties and central departments using the ITIL framework. This position is based on-site at the Portsmouth Campus.
Interviews are anticipated to be held early December 2024.
For an informal discussion about the role please contact Chris Johnson via email: chris.johnson@port.ac.uk